Warranty Policy

Faulty items can be replaced, within 30 days, from the date of purchase. Replacements are absolutely free of shipping charges. We reserve the right to replace a faulty product or issue a refund for that product at our discretion.

  RETURNS
  Please contact us if you wish to return any items that you have purchased & will we discuss your options. 
  It may take 10-14 business days to complete return transactions and credit requests, once items are received. A refund will be issued using the same method you used, to make your payment, unless specifically requested and authorised by us. 
  RETURN POLICIES AND REASONS FOR RETURNS
  If you have ordered the wrong products and wish to return them, a delivery fee will apply for the dispatch of the correct cartridges. Return costs of incorrectly ordered cartridges, will be the responsibility of yourself.
  In the case where the wrong product has been sent by us, we will cover the shipping costs.
  We will accept returns of non-defective product purchased from us for a period of up to 60 days from date of purchase.
  Products returned for no apparent reason will not get a full refund; the original shipping costs will be deducted along with any applicable restocking cost, if there are any.
  The product you must be in the original packaging , and not damaged or altered in any way,  or we are unable to replace or refund.
  All returned cartridges should have 70% or more of remaining ink or toner. For fair test and accuracy, we weigh the remaining ink. Unfortunately, in our experience some people have used the entire cartridge and then sent it back, asking for a refund. You will be notified via e-mail in the case that the returned cartridge has less than 70% ink remaining. You may have it sent back to you which may incur shipping and other costs.
  Products that are returned after 30 days from the initial purchase date will not be accepted.
  INDEMNITY
  Upon the use of our website and availing of our goods and services, you agree to indemnify our Company  from any and all claims and expenses, including (without limitation) attorney's fees, arising from your use of the our web sites,  your use of our Products and our Services.
  MODIFICATIONS TO SERVICE
  We may modify, suspend or discontinue any Product, Service or Promotion at our discretion without prior notice.