Dispatch and Delivery
We should notify you that large scale orders through Star Track Express will not be shipped overnight.
The reason for this is that some products are delayed from our Brisbane office depending on our stock levels. If you are faced with this delay, the items we have yet to send will be delivered through a different courier company.
Orders placed by 3pm on working business days are shipped within that day and will be delivered after 2 working days. However if you're located in a remote area you're order may take a while to deliver.
This depends on the company delivering your package. If you give specific instruction on how they should deliver your product, they can leave it by your doorstep. But if the delivery person doesn't have clear instructions or if they feel that they shouldn't leave your package unattended, they will leave an attempted delivery card in your mailbox which gives you instructions to contact the company to arrange another delivery.
Australian based delivery services will either look for a safe location to leave your package, or they could return your package to an Australian post outlet leaving you a message to notify you.