Dispatch and Delivery

When will my order be shipped?

All orders placed online/phone ,on a working business day by 3pm, through credit card will have the products shipped on that day.

How does my order gets shipped?

Most deliveries go through either Australian Post Express or Australian Air Express. When orders located in QLD are placed, we use Fastway Couriers depending on your location.

We should notify you that large scale orders through Star Track Express will not be shipped overnight.

My order has some items missing/I have only received part of my product

The reason for this is that some products are delayed from our Brisbane office depending on our stock levels. If you are faced with this delay, the items we have yet to send will be delivered through a different courier company.

I didn't get my order yet

Orders placed by 3pm on working business days are shipped within that day and will be delivered after 2 working days. However if you're located in a remote area you're order may take a while to deliver.

What happens if I'm not at home upon delivery?

This depends on the company delivering your package. If you give specific instruction on how they should deliver your product, they can leave it by your doorstep. But if the delivery person doesn't have clear instructions or if they feel that they shouldn't leave your package unattended, they will leave an attempted delivery card in your mailbox which gives you instructions to contact the company to arrange another delivery.

Australian based delivery services will either look for a safe location to leave your package, or they could return your package to an Australian post outlet leaving you a message to notify you.

Will I get my package delivered on my doorstep or in my property?

This choice will be left to the person doing the delivery. Since not all couriers have different polices, there's no saying that they'll leave the package in by your house.

How much does the shipping and handling cause?

We provide free postage for orders over $50. For items worth under that price range, we charge $7.50 for postage.